How One Person Transferred SME Knowledge across Multiple Divisions in Just Months
Iorad was originally designed with the creator in mind. In the last 5 years, we’ve shifted from optimizing the creator experience to optimizing the entire knowledge lifecycle. Let’s be real… what good is an awesome capture process if it isn’t easily shared & consumed by our learners, right?!
So, how can someone transfer that much knowledge so quickly? Well, first you must map out the plan at a high level. Once you have the plan constructed, then individualize a game plan with each department lead or team. Determining the key processes that need to be captured. You should end up with a Process flow chart or nested lists, something along those lines.
Lastly, collaborate within each department with that map, using iorad to capture each process that was previously documented as important training material. Basically, after that, it’s up to you to edit & finalize the training for their review. Thankfully, with iorad, those two parts aren’t time-consuming. Neither the capture, revision or sharing. However, with sharing, there are several things that need to be taken into account to determine the best approach.
If you’ve been around here for even a short time — you probably know that we love to give OPTIONS. We have our widget, extension, Help Center, embed code, short/long links, and Integrations for avenues to share knowledge.
The Widget & Extension are very similar. The differentiator is mostly in the use case. If you are wanting to share knowledge on one application, for example, supporting your customers on your own product then the widget is the way to go! However, if you are capturing many applications, for example, employee training, then the extension is a great option.
Our widget can be used starting in the professional plan. Tutorials will be shown in the widget if the privacy is set to “Public” or “Embed Only”.
If your use case(i.e. employee training) suits utilizing the extension, then you can use the "Invite" option to share with others. You may even want to take advantage of the “Auto-domain” share option. If you do enable it, consider having your employees use the Sign In with Google option. Not a Google org, no problem, you can setup SSO for others like Azure.
Often times, iorad customers want one central place with their full database of tutorials to direct users. For the tutorial to show in your help center, set the privacy to public or unlisted. However, invite-only and embed-only can also be options. If a tutorial is set to invite-only then as long as the tutorial is shared with the user and they are logged in they’ll have access. Additionally, if the embed only option is selected then as long as the help center is embedded within the domain specified in the embed field they’ll be set!
Last but not least, our integrations, apps, and partners are just one more way to share your knowledge easier & faster. Check out our integration list here. Using integrations or apps will do much of the lifting for you. Just select where you want to send the tutorial & click “go.”
Embed Code & URL Links
If your company isn’t able to take advantage of our integrations but you want to embed iorad tutorials, you may not be out of luck. In the past, I’ve used Embedly’s Oembed technology to embed directly into our corporate LMS solution.
That my friends is how you transfer SME knowledge across multiple divisions in just a matter of months, by using iorad!