Do help desk tickets and support requests tie up the majority of your day? What if we said you could teach those people how to get the same answer you'd give them on their own?
One way I.T. professionals use iorad is to create interactive tutorials that answer some of their most common FAQs. Tutorials are easy to share and can even be embedded directly into existing websites or platforms that your organization already uses. This makes it easier for people to locate the answers they need and helps you save time to focus on higher-level strategic work.
Support Requests
Reduce Help Desk Tickets and Support Requests
1. Click Quick find
2. Click Quick find
3. Open d0b000000co4eeac-dev-ed.lightning.force and click highlight
4. Open iorad.atlassian and click highlight
5. That's it. You're done.
Here's an interactive tutorial
https://www.iorad.com/player/2356029/How-IT-teams-can-leverage-iorad-to-mitigate-ad-hoc-requests